UX Designer

At DigiTickets, we’re passionate about delivering intuitive, high-performing software solutions to some of the UK’s best-loved visitor attractions. As a UX Designer, you'll play a critical role in shaping the user experience across our digital products, ensuring that everything we build is user-friendly, accessible, and aligned with our clients’ and end-users needs.

This role will focus on creating seamless, efficient, and enjoyable digital journeys for ticketing, point-of-sale, and back-office systems, used by both our clients and their customers. You’ll work closely with product managers, developers, and stakeholders to translate business requirements into elegant, practical design solutions.

We are looking for someone who is passionate about design, loves being creative and enjoys collaborating with a team of people dedicated to providing amazing experiences for our clients.

• UX design for web, mobile, and POS platforms within the DigiTickets product suite

• Conduct user research, usability testing, and stakeholder interviews to gather insights

• Map user journeys, create wireframes, prototypes, and high-fidelity mockups

• Collaborate with UI designers and front-end developers to ensure design consistency and technical feasibility

• Use data, user feedback, and analytics to inform design improvements and decisions

• Maintain and evolve our design system and UX standards across products

• Advocate for accessibility, responsive design, and inclusive UX practices

Skills & Experience

• 3+ years of experience in a UX design role, ideally within SaaS, eCommerce, or ticketing environments

• A varied portfolio that demonstrates strong understanding of UX principles, interaction design, and user-centred design methodologies

• Proficient in Figma, defining scalable design patterns, tokens, and workflows

• Ability to create wireframes, storyboards, user flows, and process flows to communicate design ideas

• Familiarity with HTML/CSS/JavaScript is a plus (not essential but beneficial)

• Strong communication and collaboration skills; confident presenting and justifying design decisions

• A good understanding of accessibility (WCAG 2.2) and inclusive design techniques (or a keen willingness to learn)

Benefits

• Holidays: 25-30 days of annual leave (plus bank holidays), with increased entitlement based on service

• Competitive Salary: Up £48k

• Nest Pension scheme

• Discretionary company bonus

• Annual Training Allowance: Receive support for certifications and professional development

• Birthday Leave: Enjoy a day off on your birthday to celebrate

• Team Outings & Events: Be part of a collaborative and social team culture

• Annual training and certification allowance